Shipping and Delivery Policy

1. Order Processing, Verification & Dispatch

• Payment Authorization: All orders are processed only upon successful verification and receipt of digital payment confirmation through our certified payment gateways.
• Dispatch Timelines: Standard orders are packed and handed over to our contracted third-party logistics partners within 1 to 2 business days (Monday through Saturday, excluding gazetted holidays).
• Daily Order Cut-off: Orders placed before 4:00 PM IST are processed on the same or next business day. Orders placed after 4:00 PM IST or on Sundays/national holidays are queued for fulfillment on the subsequent working day.

2. Shipping Zones & Estimated Delivery Timelines

We ship across India via insured courier networks including BlueDart, Delhivery, DTDC, ExpressBees, and India Post. Standard transit estimates are outlined below:

*Note: Estimated delivery timelines are standard approximations based on normal logistics conditions. Deliveries may experience intermittent delays due to natural weather disruptions, regional transport strikes, customs/octroi inspections, or statutory lockdown restrictions beyond our immediate control.

3. Shipping Charges & Billing Transparency

• Free Domestic Shipping: Complimentary standard delivery is applicable on all domestic prepaid orders totaling ₹499 and above (calculated after promotional discounts).
• Nominal Shipping Fee: A flat shipping and handling fee of ₹49 to ₹79 applies to domestic orders below ₹499. The applicable shipping cost is dynamically calculated and clearly itemized at checkout prior to final payment authorization.
• Tax Inclusivity: All shipping fees are inclusive of applicable Goods and Services Tax (GST) under Indian statutory law.

4. Specialized Packaging & Dangerous Goods (DG) Safety Compliance

• Perfumes & Flammable Cargo: Fragrances containing cosmetic-grade alcohol formulations are transported strictly via authorized surface courier routes in accordance with domestic hazardous/flammable cargo transit norms.
• Skincare & Liquid Safety: Face washes, moisturizers, cleansers, and soaps are sealed in leak-resistant primary wrapping, packed with multi-layered protective air cushioning, and housed inside reinforced outer corrugated boxes.
• Tamper-Evident Security: All consignments are sealed with branded, tamper-evident security tape. If the parcel's outer box or seal is visibly torn, open, or taped over with generic third-party tape, customers are instructed to refuse delivery.

5. Real-Time Tracking & Notifications

• Tracking Dispatch: Upon courier handover, an automated tracking update containing the Airway Bill (AWB) number and direct courier portal link is dispatched to your registered email address and mobile number (via SMS/WhatsApp).
• Tracking Activation: Please allow up to 12 to 24 hours from courier pickup for real-time parcel scanning status to reflect on the carrier's tracking engine.

6. Address Accuracy, Delivery Attempts & Return to Origin (RTO)

• Customer Obligation: Customers must ensure the recipient's full name, exact delivery address, applicable landmark, postal PIN code, and active mobile number are accurate during checkout.
• Delivery Attempts: Courier partners will make up to three (3) consecutive delivery attempts and send OTP/call notifications. If delivery fails due to incorrect address, unreachable phone number, or customer unavailability, the shipment will be classified as Return to Origin (RTO).
• Re-Shipping Costs: In the event of an RTO arising from user-supplied inaccuracies or non-availability, re-dispatching the order will require secondary shipping charges to be settled prior to re-fulfillment.

7. Transit Damage, Missing Items & Reporting Protocol

• Reporting Window: In the event a product is received damaged, broken, heavily leaking, or missing from the package, the issue must be formally reported within 48 hours of recorded delivery.
• Mandatory Proof: Customers must send an email to support@buyoreline.com containing the Order ID, clear photographs/unboxing video of the damaged product, the shipping label, and the outer carton.
• Resolution: Upon prompt verification, Oreline Cosmetics will initiate an immediate replacement dispatch or a direct refund to the original payment source within 5 to 7 business days, in accordance with our Refund and Cancellation Policy.

8. Merchant Grievance & Customer Helpdesk Information

In compliance with statutory e-commerce guidelines and payment aggregator mandates, merchant contact details are published below:

• Legal Business Entity: Oreline Cosmetics
• Registered Operating Address: 510 Golden Square, Near Kalyan Chok, Nikol, 5th Floor, Ahmedabad – 382350, Gujarat, India
• Customer Support Email: support@buyoreline.com
• Helpdesk Phone & Timings: +91 9687831909 (Monday to Saturday: 10:00 AM – 6:30 PM IST)